The Experience
What can I expect from Harry Potter: A Forbidden Forest Experience?
Take a walk through an enchanting woodland filled with magical creatures and moments from the Harry Potter and Fantastic Beasts series. This all-new, outdoor light trail, inspired by the iconic Forbidden Forest, will have you reliving some of your favourite moments as you explore after dark the sounds, lights, and special effects that bring the wizarding world to life.
Where is the event located?
TThis experience will take place on the estate of Arley Hall & Gardens, Arley, Northwich CW9 6NA.
How long is the experience?
Your adventure will likely last 60-90 mins. However, there is lots to see and do at your own pace, so make sure you save some extra time to make the most of everything on offer!!
Will there be merchandise for sale?
Yes, there will be an on-site shop for Harry Potter and Fantastic Beasts merchandise to take home.
Will Harry Potter: A Forbidden Forest be coming to other cities
For 2021, your only chance to see this experience will be at Arley Hall & Gardens, however please check back for further updates.
Do I need to have watched the movies?
We encourage it! But even if you are brand new to Harry Potter and this is your first foray into the magical world, you will enjoy the experience regardless.
What time should I arrive?
Please arrive 15 minutes prior to your scheduled start time. This is to ensure you have enough time to check-in before entering the experience.
Tickets
Where can I get tickets?
All tickets must be pre-purchased ahead of time through one of the following three channels:
- On the Fever app, available on Google Play and Apple Store.
- On this website in the Tickets section.
- On the Fever website.
Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?
We may be able to help reschedule or exchange your ticket for another date, time or ticket type that has not already sold out. Please
contact us for more information. Make sure to include your ticket order number.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please
contact us for additional help. Make sure to include your ticket order number.
What is your refund policy?
Tickets may be exchanged or refunded up to 48hours prior to your booking. You can
contact us and our user support team will process your request. Make sure to include your ticket order number.
I can't find my ticket. What can I do?
You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from
Google Play and
Apple Store.. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please
contact us.
Do I need to print my ticket?
No, ticket validation will be through contactless tickets directly in the Fever App.
Can I pay my ticket with cash?
Cash payment will not be possible. All tickets must be pre-purchased through the Website or APP.
Access
Will it be scary?
This is a family experience, however elements may be perceived as a little spooky for certain individuals. If you have arachnophobia, please let us know when you arrive and we can make sure that we accommodate any needs to avoid spiders.
What is the minimum age?
There is no minimum however, given it is a lit trail at night, containing magical creatures from the film series, some younger Guests might find elements a little bit spooky. We recommend that all children under the age of 12 years old be accompanied by an adult.
What is the dress code?
Please remember this is an outdoor winter trail, we strongly recommend you wear sensible outdoor shoes for uneven terrain and that you wrap up warm.
What happens if I arrive late?
Late comers may not be admitted.
What do I do if I have any questions about accessibility / special accommodations?
Please email our customer service team
here and we will advise on how we can best assist you.
I am a wheelchair user, is the trail suitable for me?
Our pathway is made up of pressed stones, it is therefore not on tarmac- this can make pushing a wheelchair difficult. However, we have motorised wheelchairs for adults that can be utilised and hired. We will endeavour to ensure the pathways are flat, however given the time of year guests should expect that the surface may be uneven in areas. Please contact our customer service team to discuss facilities and how you can enjoy the trail.
How do I book a ticket for my carer?
Guests requiring assistance throughout the experience are entitled to apply for one free pass for their Personal Assistant/Support worker. Please note that the Guest requiring assistance must have a valid ticket before applying. Once you have purchased your ticket please email us
here with proof of disability. Here are a few of the documents we accept:
- Middle or Higher rate DLA for care and/or mobility.
- Receipt of Personal Independence Payment (PIP).
- Evidence of being severely sight impaired.
- CredAbility Access Card – + 1 category requirement.
- A recognised Assistance Dog ID Card.
In the event the experience sells out and you haven’t applied for your PA ticket please do not worry. If you have a valid ticket we will ensure a PA ticket is made available for you.
Do you have Accessible facilities?
On-site we are offering the following facilities:
- Blue Badge Parking - Car Park 2 (Everyone wishing to park in the accessible car park will need to apply here)
- There are accessible toilets at both the half-way point and in the Village.
- Motorised wheelchair hire will be offered at the trail entrance please book in advance here)
- Contact details Our Access Officer Sally is responsible for all access-related enquiries and applications. If the information above does not answer your query or you require our information on PDF format you can contact her here;
Are assistance dogs permitted?
If you would like to bring an Assistance Dog, please
contact us directly first.
Will there be any medical & welfare facilities?
There will be medical facilities on site located in the Village.
Are there any special effects or loud noises in the experience?
The trail will not have any strobe effects. There is music throughout the experience, but this is at background music levels. There may be additional sound effects at a higher sound level.
How far will I need to walk between amenities?
These are the distances in metres:
- Car Park 2 ( where disabled parking is ) to Event toilets in the village - 500 metres.
- Distance from start to trail to half way toilets - 900 metres.
- Distance from half way toilets to end of trail - 1000 metres.
- Distance from the end of the trail to toilets in the village - 300 metres.
Will catering units accommodate dietary requirements?
There will be a range of hot and cold food- both savoury and sweet there will be a range of vegetarian, vegan GF available.
Contact details
Our Access Officer Sally is responsible for all access-related enquiries and applications. If the information above does not answer your query or you require our information on PDF format you can contact her
here.
Miscellaneous
Is your venue COVID-secure?
The entire experience is being conducted outside and we will be following Government guidelines throughout. The trail follows a one-way route and is designed to be COVID secure to ensure you have a safe and enjoyable visit.
Should I wear a mask?
As the experience is outside, face coverings are not mandatory. We will be adhering to Government guidelines and will let Guests know closer to the time about any requirements on site such as face coverings. However, face coverings are required in all indoor spaces, such as toilet areas. For these reasons we recommend guests bring masks.
What if it rains?
This is an outdoor trail and will go ahead even if there is rain. Guests are encouraged to dress appropriately and can bring small personal umbrellas. Large golf style umbrellas are not permitted.
Can I take photos of the experience?
Absolutely! We encourage Guests to take photos throughout the experience. Don’t forget to share your best photos on social media using the hashtag #HPForbiddenForestExperience.
Will I be in a group with other guests?
You will not be asked to join a group, but to follow the trail at your own pace. We advise, as per Government Guidelines, to keep space between you and other Guests.
Date: Coming this October!
Days: Various sessions open daily
Duration: approx. 60-90 minutes (the walking trail takes approx 45-75 minutes)
Location: Arley Hall & Gardens, Arley, Northwich CW9 6NA
Price: Starting at £19
