About the Experience
What can I expect from Harry PotterTM: A Forbidden Forest Experience?
Take a walk through an enchanting woodland filled with magical creatures and interactive spellcasting moments from the Harry Potter™ and Fantastic Beasts™ series. Inspired by the iconic Forbidden Forest, you will revisit some of your favourite scenes from the films as you explore after the sounds, lights, and special effects in this nighttime outdoor trail experience.
Where is the experience located?
The experience takes place at Stanley Park in Vancouver, British Columbia. The City of Vancouver is situated on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh (Squamish Nation), and səlilwətaɬ (Tsleil-Waututh Nation).
Does the experience take place in an indoor or outdoor venue?
This experience is held outdoors, without covering. If, due to severe weather, the event cannot be held, we will notify you via email at the same address linked to your Fever account. When in doubt, please remember to check your spam folder too.
How long is the experience?
Your adventure will likely last 60-90 mins. However, there is lots to see and do at your own pace, so make sure you save some extra time to make the most of everything on offer!
Will food and beverage be available on site for purchase?
Yes! We will have plenty of food and beverages on site for purchase, including vegetarian, vegan, and gluten-free options. Please speak to your server at the catering outlets regarding any dietary requirements and allergies.
Will there be additional sessions?
Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, and make sure to follow us - @hpforbiddenforestexperience - for schedule updates.
Is there virtual reality?
This experience does not include virtual reality.
Is there a dress code?
Feel free to dress casually, as there’s no formal dress code. While we encourage you to embrace the experience and dress up, it’s entirely optional. Since the event takes place on an outdoor trail in the winter, we strongly suggest wearing sturdy outdoor shoes to navigate uneven terrain and dressing appropriately to stay warm and dry.
Will there be merchandise for sale?
Yes, there will be an on-site shop for Harry Potter™ and Fantastic Beasts™ merchandise to purchase.
Do I need to have watched the movies?
We encourage it! But even if you are brand new to Harry Potter™ and this is your first foray into the wizarding world, you will enjoy the experience regardless.
Will it be scary?
This is a family experience; however, elements may be perceived as a little scary for certain individuals. If you have arachnophobia, please let us know when you arrive, and we can make sure that we accommodate any needs to avoid spider-themed elements.
What is the minimum age?
There is no minimum age; however, given that it is a lit trail at night, containing magical creatures from the film series, some younger guests might find elements a little bit scary. Children under the age of 16 years old must be accompanied by an adult.
Are children free?
Children under the age of three (3) can enjoy the experience free of charge!
About tickets
Where can I purchase tickets?
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App (available on Google Play and Apple App Store) or on the Fever website. Payment by card only.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
No, you can find your ticket in the "Tickets" section of the Fever app (download the app from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.
I can't find my ticket. What can I do?
You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from Google Play or Apple App Store. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Can I change the date of my ticket? Are refunds allowed?
This experience allows refunds and exchanges up to 48 hours prior to your booking. If you need assistance with this, please contact us and include the ticket ID associated with your purchase. You can also check if the exchange option is available by consulting your ticket in the "Tickets" section of the Fever App where, if enabled, the "Change date and/or time" button will appear; follow the steps indicated in the link to change the date and/or time of the ticket. For more information, you can consult our T&Cs.
Do you offer press passes?
If you would like to request a press pass, please email press@feverup.com.
About Access to the Event
Do I need to arrive at the start of my scheduled session?
Please arrive 15 minutes prior to your scheduled start time; this is to ensure you have enough time to check-in before entering the experience. While we do our best to accommodate everyone, latecomers are not guaranteed admission.
Can I exit and re-enter?
Please note that once you enter, in-and-out privileges are not permitted.
Can I bring animals? Are service dogs allowed?
Unfortunately, no pets are allowed in this event’s location, though we do welcome service animals on the trail.
Is there parking available?
Metered parking is available throughout Stanley Park in designated parking areas. Parking is available by the hour, and pay stations accept debit and credit cards. More information about parking locations is found here.
How do I reserve an accessible parking space?
Accessible parking spaces are available to anyone with a valid permit issued by SPARC BC. After you purchase your ticket, please contact accessibility_hpffvancouver@feverup.com and provide your vehicle license plate information. Please let the on-site staff know upon arrival that you have reserved a space in the accessible parking area.
Is the venue accessible?
This is an accessible venue, with motorized scooters available for hire at the trail entrance. Please be aware that this is a woodland trail. The pathway is not a hard surface in the majority of areas, which can make pushing a wheelchair difficult. The trail is accessible to strollers. Guests should expect that the surface may be uneven in areas. If you need some clarification about accessibility of the experience, please contact accessibility_hpffvancouver@feverup.com, and we can discuss how you may best enjoy the trail.
How do I reserve a motorized scooter?
Our motorized scooters are available for hire to anyone with accessibility requirements on a first-come first-served basis. To reserve one, please accessibility_hpffvancouver@feverup.com us in advance of purchasing your ticket and we will be pleased to reserve one for you. Should one not be available, we will offer you alternative dates. Payment will be collected onsite at Guest Services at the time of pickup.
Do you offer carer tickets?
Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker at the entrance of the venue. Simply present your carer’s card, companion card, or equivalent at the door for free entry.
Is the experience accessible for deaf/visually impaired people?
We are happy to confirm that people with visual or hearing impairments will be able to enjoy this experience.
Are there any special effects or loud noises in the experience?
There will be lighting sequences created within the lighting design that will have some flashing lights contained within them; however, these will not be strobe lighting. We have worked within guidelines on photosensitive epilepsy and will adhere to the industry standard of synchronizing effects and locking the sequences to ensure that lights do not operate at more than five (5) flashes per second.
Are there chairs available? Can I be seated during the experience/exhibition?
This is a walkthrough experience, but if you need a little rest, you will be able to find some seats for you to have a break.
Will washrooms be available on site?
This venue has washrooms—please ask our staff on site for directions. Accessible washrooms are also available at the venue.
Environmental Impact
Will the lights and sounds affect the natural habitats in the woodlands?
Our overall sound levels are low in the areas where music is being used. We are using localized, limited lighting, and we will return the woods to darkness each evening.
Will any trees or animals be affected by this Experience?
The vast majority of the overall woodland will remain completely untouched by the experience and should have minimal impact to natural habitats.
Miscellaneous
Contact Details
You can receive assistance by:
- Submitting a request here;
- Going to the Fever app (available on Google Play and the Apple App Store) and starting a live chat with our service agents.
What are the prohibited items at the experience?
- Weapons
- Smoking
- Alcohol
- Food
- Animals/Pets (service animals only)
- Audio recording devices
- Drugs and drug paraphernalia
- Flammables
- Torches
- Lasers
- Professional cameras
- Promotional items/unauthorized solicitations/vendors (including flyers, samples, giveaways)
- Selfie sticks/tripods
- Large golf-style umbrellas (small personal umbrellas only)
- Large backpacks, carry bags, personal items
Can I take photos or record the experience?
Feel free to take photos, and don’t forget to share your best photos on social media using the hashtag #HPForbiddenForestExperience. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
What if it rains?
This is an outdoor trail and will go ahead rain or shine. Guests are advised to dress appropriately and can bring small personal umbrellas. Large golf-style umbrellas are not permitted. If, due to weather, the event cannot be held, we will notify you via email at the same address linked to your Fever account. When in doubt, please remember to check your spam folder too.
Will I be in a group with other guests?
You will not be asked to join a group, but to follow the trail at your own pace.
Can I pay with cash at the venue?
No, the Harry Potter: A Forbidden Forest Experience is a cashless site.
Is there a Lost & Found?
If you have misplaced your belongings, we recommend checking with the staff on-site, or the Customer Service team at the entrance. If you are unable to ask them on site, please contact us at lostproperty_hpffvancouver@feverup.com
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