About the Experience
What can I expect from Harry Potter™: A Forbidden Forest Experience?
Take a walk through an enchanting woodland filled with magical creatures and interactive spellcasting moments from the Harry Potter™ and Fantastic Beasts™ series. Inspired by the iconic Forbidden Forest, you will revisit some of your favourite scenes from the films as you explore after the sounds, lights, and special effects in this nighttime outdoor trail experience.
Where is the experience located?
The experience takes place at Bolesworth Castle, Tattenhall, Chester, CH3 9JJ
Does the experience take place in an indoor or outdoor venue?
This experience is held outdoors. If due to the weather forecast the event cannot be held, we will notify you via email at the same address linked to your Fever account. When in doubt, please remember to check your spam folder too.
How long does the experience last?
For you to have an estimate, people usually spend 60-90 minutes at this experience.
Will food and beverage be available on site for purchase?
Yes! You will be able to purchase food and beverage at this event. We are happy to inform you that we will cater for vegan and gluten-free options! Please speak to your server at the catering outlets regarding any dietary requirements and allergens.
Will there be additional sessions?
Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.
Is there virtual reality?
This experience does not have virtual reality.
Is there a dress code?
As this is an immersive experience, we encourage you to dress up, but it is not mandatory. There's no set dress code, so if you don't want to dress up, a casual look will be fine.
Will there be merchandise for sale?
Yes! There will be merchandise for sale at the shop.
Do I need to have watched the movies?
We encourage it! But even if you are brand new to Harry Potter™ and this is your first foray into the magical world, you will enjoy the experience regardless.
Will it be scary?
This is a family experience; however, elements may be perceived as a little spooky for certain individuals. If you have arachnophobia, please let us know when you arrive and we can make sure that we accommodate any needs to avoid spider-themed elements.
What is the minimum age?
There is no minimum age; however, given that it is a lit trail at night, containing magical creatures from the film series, some younger guests might find elements a little bit scary. Children under the age of 16 years old must be accompanied by an adult.
Children under what age enter free?
Children under 3 can enjoy the experience free of charge!
About tickets
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App (available on Google Play and Apple App Store) or on the Fever website.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App.
I can't find my ticket. What can I do?
You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from Google Play or Apple App Store. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Can I change the date of my ticket? Are refunds allowed?
This experience allows refunds and exchanges up to 48 hours prior to your booking. If you need assistance with this, please contact us and include the ticket ID associated with your purchase. You can also check if the exchange option is available by consulting your ticket in the "Tickets" section of the Fever App where, if enabled, the "Change date and/or time" button will appear; follow the steps indicated in the link to change the date and/or time of the ticket. For more information, you can consult our T&Cs.
Do you offer press passes?
If you would like to request a press pass, please email press@feverup.com.
About Access to the Event
Do I need to arrive at the start of my scheduled session?
Please arrive 30 minutes prior to your scheduled start time. This is to ensure you have enough time to check-in before entering the experience. While we do our best to accommodate, latecomers are not guaranteed admission.
Can I exit and re-enter?
Please note that once you enter, in-and-out privileges are not permitted.
Can I bring animals? Are service dogs allowed?
Unfortunately, no pets are allowed in this event’s location, though we do welcome service animals.
Do you offer care-aide tickets?
Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker.
For this experience, simply show proof of needing a carer ticket at the entrance and the carer will be allowed in for free.
Is the experience accessible for deaf/visually impaired people?
We are happy to confirm that people with visual or hearing impairments will be able to enjoy this experience.
Are there any special effects or loud noises in the experience?
Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker.
For this experience, simply show proof of needing a carer ticket at the entrance and the carer will be allowed in for free.
Are there chairs available? Can I be seated during the experience/exhibition?
This is a walkthrough experience, but if you need a little rest, you will be able to find some seats for you to have a break.
Is the venue accessible?
The Illuminated Trail is presented in the natural landscape and is approximately 1.9km. Whilst every effort is made to make the trail fully accessible, by its very nature it will on occasion cover some difficult terrain with a number of varying gradients and path surfaces.These areas can be particularly challenging during inclement weather. In these circumstances, there will be additional steward support available for assistance. Mobility scooters are unavailable to hire. You are therefore welcome to bring your own and please note that they must be fully charged upon arrival, as there are no charging stands on the trail.
Can I take photos or record the experience?
Feel free to take photos and don’t forget to share your best photos on social media using the hashtag #HPForbiddenForestExperience. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
Is there a Lost & Found?
We would recommend asking the staff at the venue if they have found your belongings. If you cannot ask them on site, please contact hplaf@culturecreative.co.uk. Please note that lost property is held for up to 30 days from the date it is found.
Is coat check available?
Unfortunately, this venue has no coat check.
Is there an age requirement?
There is no minimum age, however, given it is a lit trail at night, containing magical creatures from the film series, some younger guests might find elements a little bit spooky. We recommend that all children under the age of 12 years old be accompanied by an adult.
Under what age do kids enter free?
Kids under the age of 3 can enjoy the experience free of charge!
Will there be an audio guide?
Unfortunately, this experience does not include an audio guide.
Is there parking available?
Both regular and accessible parking will be available on site at £9.50 and £7.50, respectively, at the venue. At arrival, follow the signs and directions of our staff.
Environmental Impact
Will the lights and sounds affect the natural habitats in the woodlands?
Our overall sound levels are low in the areas where music is being used. We are using localized, limited lighting, and we will return the woods to darkness each evening.
Will any trees or animals be affected by this Experience?
The vast majority of the overall woodland will remain completely untouched by the experience and should have minimal impact on natural habitats.
Miscellaneous
What are the prohibited items at the experience?
- Weapons
- Smoking
- Alcohol
- Food
- Animals/Pets (service animals only)
- Audio recording devices
- Drugs and drug paraphernalia
- Flammables
- Torches
- Lasers
- Professional cameras
- Promotional items/unauthorized solicitations/vendors (including flyers, samples, giveaways)
- Selfie sticks/tripods
- Large golf-style umbrellas (small personal umbrellas only)
- Large backpacks, carry bags, personal items
What if it rains?
This is an outdoor trail and will go ahead rain or shine. Guests are advised to dress appropriately and can bring small personal umbrellas. Large golf-style umbrellas are not permitted. If, due to weather, the event cannot be held, we will notify you via email at the same address linked to your Fever account. When in doubt, please remember to check your spam folder too.
Will I be in a group with other guests?
You will not be asked to join a group, but to follow the trail at your own pace.
Can I pay with cash at the venue?
Yes, Harry Potter: A Forbidden Forest Experience takes cash payments.
Interactive
Family Friendly
Outdoor Trail
2M
+99k
4 continents, 17 cities
LARGE GROUPS (15+ PEOPLE)
