The Experience
What can I expect from Harry Potter: A Forbidden Forest Experience?
Take a walk through an enchanting woodland filled with magical creatures and moments from the Harry Potter™ and Fantastic Beasts™ series. This all-new, outdoor light trail, inspired by the iconic Forbidden Forest, will have you reliving some of your favourite moments as you explore after dark the sounds, lights, and special effects that bring the wizarding world to life.
How long is the experience?
Your adventure will likely last 60-90 mins. However, there is lots to see and do at your own pace, so make sure you save some extra time to make the most of everything on offer!
Will there be merchandise for sale?
Yes, there will be an on-site shop for Harry Potter™ and Fantastic Beasts™ merchandise to take home.
Do I need to have watched the movies?
We encourage it! But even if you are brand new to Harry Potter™ and this is your first foray into the magical world, you will enjoy the experience regardless.
What time should I arrive?
Please arrive 15 minutes prior to your scheduled start time. This is to ensure you have enough time to check-in before entering the experience.
What time does the village and experience close?
The village will close an hour and a half after the final session.
Will restrooms be available on site?
Yes.
Will it be scary?
This is a family experience, however elements may be perceived as a little spooky for certain individuals. If you have arachnophobia, please let us know when you arrive and we can make sure that we accommodate any needs to avoid spiders.
What is the minimum age?
There is no minimum however, given it is a lit trail at night, containing magical creatures from the film series, some younger Guests might find elements a little bit spooky. We recommend that all children under the age of 12 years old be accompanied by an adult.
Children under what age enter free?
Children under 5 come for free!
What is the dress code?
Please remember this is an outdoor winter trail, we strongly recommend you wear sensible outdoor shoes for uneven terrain and that you wrap up warm.
Will catering units accommodate dietary requirements?
There will be a range of hot and cold food, both savory and sweet, with a range of vegetarian, vegan and gluten-free options available.
Tickets
Where can I get tickets?
All tickets must be pre-purchased ahead of time through one of the following three channels:
Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?
We may be able to help reschedule or exchange your ticket for another date, time or ticket type that has not already sold out. Please
contact us for more information. Make sure to include your ticket order number.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please
contact us for additional help. Make sure to include your ticket order number.
What is your refund policy?
Tickets may be exchanged or refunded up to 48 hours prior to your booking. You can
contact us and our user support team will process your request. Make sure to include your ticket order number.
I can't find my ticket. What can I do?
You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from
Google Play and
Apple Store. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please
contact us .
Do I need to print my ticket?
No, ticket validation will be through contactless tickets directly in the Fever App.
Can I pay my ticket with cash?
Cash payment will not be possible. All tickets must be pre-purchased through the Website or APP.
Do you provide free tickets for young children?
Absolutely, children under the age of 5 can come enjoy the trail for free.
Access
What happens if I arrive late?
Late comers may not be admitted.
I am a wheelchair user, is the trail suitable for me?
Our pathway is mostly tarmac, but there is a gravel section which can make it difficult for a wheelchair to pass. However, we have motorized wheelchairs for adults that can be utilized and hired. We will endeavor to ensure the pathways are flat, however given the time of year guests should expect that the surface may be uneven in certain areas. One particular area of the trail is sloped: there will be staff present to assist wheelchair users. Please contact our Access Officer
here to discuss facilities and how you can enjoy the trail.
Do you have Accessible facilities?
On-site we are offering the following facilities:
- Accessible parking places will be available in the experience’s car park to visitors with a reduced mobility parking card. Please book your spot in advance by sending an email to access_groenenberg@ravenswoodexp.com requesting an accessible parking place.
- There are accessible toilets at both the half-way point and in the Village.
- Motorised wheelchair hire will be offered at the trail entrance please book in advance access_groenenberg@ravenswoodexp.com
Special Accommodations and ADA requests?
The venue is accessible to people with reduced mobility. We are happy to help with more information and special accommodations. Since every situation is unique, please email our Accessibility Officer
here.
Are dogs permitted?
Only assistance dogs are permitted on the trail.
Will there be any medical & welfare facilities?
There will be medical facilities on site located in the Village.
Are there any special effects or loud noises in the experience?
There will be lighting sequences created within the lighting design that will have some flashing lights contained within them, however, these will not be strobe lighting. We have worked to guidelines on photosensitive epilepsy and will adhere to the industry standard of synchronising effects and locking the sequences to ensure that lights do not operate at more than 5 flashes per second.
Is there parking available?
Parking is available for 3€ if you book ahead of time
online. At arrival, follow the signs and directions of our staff.
How do I pay for parking?
Parking must be paid for in advance
here for 3€. It is strongly recommended that you book this option at the same time as your entry ticket, as parking is limited and only those with a parking ticket will be able to access the experience by car. If you have any questions or are experiencing any issues, please contact the customer care team
here.
How do I reserve a disabled parking space?
These are available to anyone booking/bringing a motorized scooter or with a placard or need - please send us your registration plate and/or placard number to
this email and we will take care of this for you.
Can I use my own motorized scooter on the trail or am I better to hire one?
We have ensured that the trail is accessible throughout and you are welcome to bring your own scooter which many Guests prefer to do.
How do I book a motorized Scooter?
Our motorized scooters are available to anyone with a disability on a first come first served basis. To reserve one, please email us at
access_groenenberg@ravenswoodexp.com confirming you are eligible to book one of our scooters and the date and time of your session. We will be very pleased to reserve one for you. Should one not be available, we will offer you alternative dates.
Are motorized scooters free of charge?
Yes, they are bookable on a first come first served basis and are free of charge.
Environmental Impact
How was the trail created?
The woods have pre-existing paths which are used for the majority of the trail. The remaining will follow an existing path which is being improved for the experience.
Will the lights and sounds affect the natural habitats in the woodlands?
Our overall sound levels are low in the areas where music is being used, we are using localised, limited lighting and we will return the woods to darkness each evening.
Were any trees or animals affected by this Experience?
The vast majority of the overall woodland will remain completely untouched by the experience and should have minimal impact to natural habitats. No trees have been removed for the event and clear areas have been assured for species that require zero footfall in the area of their roots. Furthermore, working in conjunction with the estate management, the experience aims at planting more trees benefiting the overall health of the wood and increasing the number of heritage species on the estate as a whole.
Miscellaneous
Covid safety on site
The entire trail experience and village area is outdoors, nonetheless any COVID-related regulation in place at the time of the experience will be observed.
Prohibited items
- Alcohol
- Food
- Animals/Pets (service animals only)
- Audio recording devices
- Drugs and drug paraphernalia
- Flammables
- Torches
- Lasers
- Professional cameras
- Promotional items/unauthorized solicitations/vendors (including flyers, samples, giveaways)
- Selfie sticks/tripods
What if it rains?
This is an outdoor trail and will go ahead even if there is rain. Guests are encouraged to dress appropriately and can bring small personal umbrellas. Large golf style umbrellas are not permitted.
Can I take photos of the experience?
Absolutely! We encourage Guests to take photos throughout the experience. Don’t forget to share your best photos on social media using the hashtag #HPForbiddenForestExperience.
Will I be in a group with other guests?
You will not be asked to join a group, but to follow the trail at your own pace. We advise, as per Government Guidelines, to keep space between you and other Guests.
Contact details
Our user support team can be contacted in two ways:
- Here by submitting a request
- Going onto the Fever app and starting a live chat with our service agents. If you do not have the app it is available on Google Play and Apple Store.
Who do I contact about lost property?
Please email
lostproperty@ravenswoodexp.com with any lost property queries. All lost items will be held on site until the end of the run for Guests to collect, or they can be returned at your cost.
What if someone has an invisible disability?
We encourage people with invisible disabilities to let our on-site team know if they need help to enjoy their experience.
Can I pay with cash at the venue?
No, the Forbidden Forest Experience is a cashless site.
Do I need a wand?
No wands are needed to enjoy this event. You will get to cast your own patronus with one of our beautiful wands inspired by the Wizarding World.
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Groenenberg
Interactive
Family friendly
Outdoors
